Refund policy

Returns & Refunds

We want you to be happy with your Raven’s Ridge Customs purchase. Ready-made, non-custom items may be returned within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging when applicable.

Custom & Personalized Orders

Because custom and personalized pieces are created specifically for you, all custom orders are final sale and cannot be returned or exchanged. Once work has begun on a custom order, it cannot be canceled.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can make it right. Photos of the item and packaging may be requested to help us resolve shipping damage.

Return Shipping

Customers are responsible for return shipping costs on eligible returns unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

To request a return or report a problem with an order, contact us at custombuilds@ravensridgecustoms.com.